Frequently Asked Questions
Questions:
- What sets Goalsetter Systems apart from other basketball goals?
- How do I find a dealer near me?
- What is the difference between goals?
- How are Goalsetter Systems anchored into the ground?
- What types of backboards are available? Which type do I need?
- What type of rim should I order?
- Can I take my Goalsetter System with me when I move?
- Should I install the goal myself or have it installed by a professional?
- What are the warranties?
- Do I need backboard edge and pole padding?
- Do you have a portable goal for home use?
- What is the Basketball Court Stencil Kit and how does it work?
- How soon will my goal ship?
- How will my goal ship?
- What should I do when I receive my goal?
What sets Goalsetter Systems apart from other basketball goals?
The game of basketball was forever elevated when the founders of Goalsetter Systems dared to imagine a residential basketball goal unlike any of its kind. The same passion that so many people have for the game was poured into the creation of the first Goalsetter Systems – the MVP. The rest is basketball history!
What makes a Goalsetter Basketball System so original? Everything! Virtually every inch of a Goalsetter, down to the parts you never see, is designed to enhance the performance and durability of your basketball goal. Goalsetter’s exclusive features, including the Patented Compression Height Adjustment Systems, Fortified Acrylic Backboards, One-Piece Off-Set Structural Steel Poles and Patented Hinged Ground Anchors crush the misconception that all basketball goals are created equal.
At Goalsetter Systems, we also embrace the belief that the quality of a product is much more than a collection of stand-alone features. True quality lies in the ay we do business – from training our representatives to ensure product knowledge and customer satisfaction to proudly manufacturing our entire product line in the United States. Our goal is to provide you with a premium quality basketball goal to be enjoyed for years to come, allowing you to claim a unique pride in owning a Goalsetter System.
We invite you to embrace the tradition of the greatest game ever created and experience how Goalsetter Systems has redefined home court basketball.
Originality makes a stand with Goalsetter Basketball Systems…the Best in Basketball!
How do I find a dealer near me?
You can find the store nearest you by entering your zip code in our dealer locater or call us at 1-800-362-4625
What is the difference between goals?
The differences between the goals are in pole size, pole design, backboard size, backboard material, height adjustability, and warranties. You can take a closer look at these options by checking out our Why Goalsetter page.
How are Goalsetter Systems anchored into the ground?
Unlike many basketball goals, the Goalsetter System does not use a pole-in-the-ground method or "J" bolts assembly. Each Goalsetter System is anchored using our patented ground anchor hinge system. First, the ground anchor is placed in a 4' deep hole (18" diameter) and secured using Quick Crete. When dry, the hinge system allows complete assembly of the Goalsetter goal before it is raised upright and bolted to the ground anchor.
What types of backboards are available? Which type do I need?
Glass backboards are most commonly used in residential settings. Glass has a better ball response than Acrylic. Acrylic is recommended for Park and School applications. Both boards carry Limited Lifetime Warranty..
What type of rim should I order?
Heavy Duty Reflex: This is the rim most commonly chosen by our residential customers. This is a break-away style rim and is more than sufficient for most residential play. This is the most popular rim choice of our residential customers. This is a break-away style rim and flex's at 135 lbs. of stress.
GS Flex: This rim is a break-away style rim. It will flex at 30 lbs. and is recommended for customers who want the rim to give when children dunk. It carries a 5-year warranty.
GS Collegiate: This is a competition break-away rim. It will flex at 150-180 lbs. of force. Meets NCAA specifications for competitive play. This rim carries a 5-year warranty.
Note: All of these are made to dunk on. They are mounted to a steel plate, not to the backboard itself.
Can I take my Goalsetter System with me when I move?
Yes you can! Each Goalsetter Systems has a ground anchor. When you move, you simply take the system off of the existing ground anchor and purchase only a new anchor to install at your new home.
Should I install the goal myself or have it installed by a professional?
This decision is up to you! The Installation and Assembly of the Goalsetter goal can be accomplished by two or three people without the use of ladders or scaffold. The patented ground anchor hinge system allows complete assembly of the Goalsetter goal before it is raised upright. The toughest task during installation of a Goalsetter goal is digging the hole. Each goal features our patented ground anchor. First, a four-foot deep hole (18 inch diameter) must be dug where you would like your basketball goal located. After placing your ground anchor into the hole, fill it with QuickCrete (10-12 bags). When the cement is completely dry (usually two days is sufficient), the pole structure, backboard and rim can be assembled and raised upright. Most of our dealers also offer installation as an option for an additional fee.
What are the warranties?
- All poles (excludes paints): Lifetime
- Acrylic Backboard: Lifetime
- Polycarbonate Backboard: Lifetime
- Glass Backboard: Lifetime
- Hand Cranks (internal): Lifetime
- Hand Cranks (external): Lifetime
- Rims (standard, flex): 2 years
- Rims: 5 years
Do I need backboard edge and pole padding?
Contact is more likely with height-adjustable basketball systems. Padding will provide protection when your backyard game gets rough.
Do you have a portable goal for home use?
Yes. Goalsetter has five to choose from; the GS1000, GS2000, GS2500, GS3000 and the GS3500. Each is designed to meet the demands of today's home court play. Easily adjustable and collapsible, each GS portable is great when homeowner covenants restrict in-ground units!
What is the Basketball Court Stencil Kit and how does it work?
The Basketball Court Stencil is a kit that allows you to easily create regulation basketball court markings on your playing surface. A free-throw line, lane markings and a 3-point line can be easily marked without using complicated measuring and guesswork. The kit includes six marked pattern sheets that are easily spread across the surface, a paint roller, and complete instructions. All you need is 1 quart of paint (light color on asphalt or dark color on concrete), a pan for paint, 2" masking tape, string (10 feet) and a nail or pen.
How soon will my goal ship?
Goalsetter Direct products are typically in stock and will ship within 2 to 4 business days. After your order leaves our warehouse, delivery times vary according to the location of your shipping address. Please note that business days are Monday-Friday, excluding federal holidays within the United States. You will receive a Shipment Confirmation email from Goalsetter Systems detailing your order and including tracking information.
For additional information pertaining to item availability or shipping times please contact 1-800-362-4625.
How will my goal ship?
Each of our basketball systems must be shipped via a freight trucking company. Typically, our systems will arrive 7-14 business days after leaving the Goalsetter Systems warehouse. Business days are Monday-Friday, excluding federal holidays within the United States. Because of their weight and carton shape, Goalsetter basketball systems can only be shipped via ground freight. Expedited shipping is not available.
- The freight company will contact you by phone to schedule a date and time window for delivery.
- As a rule, there will be a minimum of a four-hour time frame for the delivery and an adult must be available to accept, inspect, and sign-for the delivery.
- The item will be delivered to your designated shipping address. Please be aware that the freight delivery company is not responsible for unloading or carrying your item from the truck.
- Your package is likely to be heavy and large. Therefore, we recommend that you have someone with you to assist you in unloading and carrying your item.
- The total shipping charge does not include removal of cartons or assembly of your basketball system.
What should I do when I receive my goal?
Please immediately inspect your cartons for any damage that may have occurred during shipment. Carefully inspect the packaging as well as the contents of the package. Note that it is normal for the carton to show some wear. All freight damage must be reported to Goalsetter Shipping Department within 10 days of delivery.
Instructions for handling damage incurred during shipment:
- If the damage appears minimal, accept the shipment, but make a note of the damage on the shipping receipt; sign and date it. The delivery person should also sign the slip and leave a copy for your records. Contact the Goalsetter Shipping Department immediately by calling 1-800-362-4625. Please have your order number available when you call.
- If the damage to any carton appears to be extensive, contact the Goalsetter Shipping Department immediately by calling 1-800-362-4625. Please have your order number available when you call.
Made in the USA