Warranty Information

If you receive a damaged or defective product

If you receive a defective item, contact Goalsetter Systems immediately at 1-800-362-4625. Please supply the Customer Service Representative with the order number and item number(s) from your order confirmation e-mail. Goalsetter Systems will make every reasonable effort to replace the item in a timely manner.

If there is extensive damage to the carton, please contact a Customer Service Specialist immediately at 1-800-362-4625. Please have your order number available when you contact the Customer Service Specialist.

Returning a Product

DO NOT RETURN ANY ITEMS WITHOUT AUTHORIZATION! Please call Goalsetter Systems at 1-800-362-4625 to obtain a return authorization number. We cover shipping charges on returned items only if the item arrives at the designated shipping address defective, damaged or shipped incorrectly. Collect shipments will not be accepted. All salable merchandise is subject to a 20% restocking charge.

Refunds

You can expect a refund in the same form of payment originally used for purchase within 30 days of our receiving your returned product. You will be refunded the shipping cost only if the return is a result of a Goalsetter manufacturing or shipping error.

Warranty

Warranty Statement [PDF]